A call center is a centralized office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call center is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call center are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact center, further extension to call centers administers centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

About the client

Niger Telecoms is a public Nigerian telecommunications company created on 28 September 2016 by the merger of the two stately Nigerian telecommunications societies Sonitel (voice and internet via landline telephony) and Sahelcom (mobile). Face to face the two deficient results of the 2 companies, the Nigerian State announced in 2015 their merger, which is not specified on September 28, 2016

Some information


  • Client

    Niger Telecoms

  • Period

    2019 - 2021

  • Category

    Communication Solutions

  • Project duration

    5500 hours

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